55HH Contact FAQ
How fast is the response in live chat?
Answers to common questions come fairly quickly; for small issues you can see a reply within 2-3 minutes
Many Dhaka users use chat at night; keeping messages short and clear helps things move quickly
What to write in an email?
Your username, issue, and if available screenshots; write the subject in one line and the support team will quickly understand
If you have questions about bKash, Nagad, Rocket, please include the transaction ID to help locate it
Is support available from the 55HH App?
Yes, there is a help path inside the 55HH App; after logging in, find the chat or email option
If you don't have the app, use the APK button below; Android users can benefit by having it on hand
What to do if you can't login to
Re-check the password, then verify the number is correct; if still not, report via live-chat
Many make copy-paste mistakes when logging in for the first time, so it's better to type manually
What information is needed for payment
Which method did you use, when did you do it, and how much money was involved; in Bangladesh generally bKash, Nagad, Rocket are the common ones
This speeds up verification; providing only half the information slows the process, and no one wants that